IBC Zenklub - Corporative Wellbeing Index

About the Project

IBC ZEnklub is a report that provides Brazilian workers and their companies with an overview of wellbeing at work. The delivery of results has an individual and collective version so that people are healthier and companies have reliable data for performance management.

This project was the redesign of the report for companies within the employee management platform. Zenklub wanted to increase the engagement of client companies with the well-being index report and improve the way content was presented, making the data more visual and interactive.

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Heuristic Analysis

After understanding the business goals and getting in touch with the CS team it was time to analyze the current solution to spot problems and points of improvement.

‍Result Overview: The companies overall result with a score and a level (healthy, moderate and worrisome)

Market Comparison: The company's score compared to the market average and level

Distribution by Employees: Percentage of employees in each level (healthy, moderate and worrisome)

Department Segmentation: Score comparison of the departments

Categories: The result contains nine categories, each has a score and level (healthy, moderate, worrisome) representing a different facet of mental health at work.

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First Version

Explorations of data visualization, making information more graphic with different charts, and restructuring content and interactions. The goal was to find the best way to present the data making it easy scannable and more concise.

Overall Result The main numbers and research information were highlighted (Number of participants, percentage of responses, trust rating)

Categories: Categories were turned into tabs that work as filters for the charts, showing the related results.

Details: Instead of opening a new page for the content, it opens a modal side panel so the user stays in the context

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Usability Testing

Users tested the prototype in moderated sessions. They were given the task to analyze the report thinking aloud and commenting on what they needed/expected, sharing their perspectives and reactions to the changes.

• Users: 5
• Duration: ˜40min
• Method: Moderated Usability Testing

Main Findings

• Some of the big numbers need further explanations
• Department segmentation looks better but it is still confusing regarding the number of participants, level, and score
• Categories tabs were well received, but there was some difficulty with the scroll (Vertical option)
• Distribution by employees could have more details
• Once they get the result, they miss some guidance to act

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Improvements

Based on user feedback, we added some interactions and informations in the charts, tooltips were added to the summary of the result, in addition to providing event suggestions and available lectures based on the result

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Then and Now

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1. Highlighting survey numbers made general understanding faster and more convenient. Tooltips bring more details more dynamically
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2. The bar chart allows you to view all comparisons more easily, at the same time and. It also presents the variation between the items.
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3. The table was the format users found easier to visualize and interpret being more complete than the previous alternatives.
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4. The pie chart allows for a simpler and more objective view, focusing on employee levels (healthy, moderate, worrying) rather than the score (%)
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5. Making the categories into tabs simplified the product, removing the need to navigate to other pages and keeping the report context.

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New IBC Report

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